At Masculanix, we are committed to your satisfaction. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 14 days of receiving your order.
1. Eligibility for Returns
To be eligible for a return, the product must be:
- In its original packaging
- Unopened and unused
- In the same condition as when you received it
Please note that we cannot accept returns for products that have been opened, used, or damaged by the customer.
2. Return Process
To initiate a return:
- Contact us using the form below within 14 days of receiving your order.
- Provide your order number and reason for return.
- We will respond with a return authorization and shipping instructions.
- Ship the product back to us in its original packaging.
Return shipping costs are the responsibility of the customer unless the product is defective or we made an error with your order.
3. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.
4. Exchanges
If you received a defective or incorrect product, we will exchange it at no additional cost. Please contact us to arrange the exchange.
5. Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened or used
- Products with damaged or missing packaging
- Products returned after 14 days
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us using the form below.
Effective Date: 05 August 2026